“Nobody had said the words ‘we don’t know yet’ to us before. They read everything, called with the answer, and explained it twice.”
Jamila R.Daughter of a nursing-home resident
Patient and family advocates, St. Petersburg
Was it a mistake? We read the records to find out
Most bad outcomes aren’t anyone’s mistake, and most cases we review, we decline. The ones we take have a physician’s review behind them first. Start with what happened.
Where did the care go wrong?
- A surgery went wrongA wrong site, a left-behind item, an injury on the table
- A diagnosis was missedA scan, a test or symptoms that were brushed off
- A delivery harmed my childBefore, during or just after birth
- My parent was neglectedFalls, sores, medication mistakes in a care home
- I’m not sure what to call itTell us what happened in your own words
Before the case
What happens to everything else?
A family rarely worries only about the claim. These are the questions people ask first, answered in plain words.
What happens to my medical bills?
Bills keep arriving while a case is reviewed. We help you ask providers to pause collections, and we explain what your health plan may ask to be repaid from a recovery before you agree to anything.
What happens to my job and paycheck?
Lost work is part of what a claim counts. We help you gather pay records and talk through leave and disability options alongside the case.
What happens to my kids?
When a parent is hurt, the household is too. We plan calls and meetings around school runs and caregiving, by phone or video if that is easier.
What happens to my house and savings?
Asking us to review your case doesn’t put them at risk. We advance the case’s costs, and the written agreement says what, if anything, you owe if there is no recovery.
What happens to my care?
Keep your appointments. Reviewing a case doesn’t mean leaving a doctor you trust, and if you want a second opinion or a new provider, ask us how to go about it.
What happens to my mother’s care home?
If a parent is still living there, safety comes first. We talk about moving, reporting and records requests before anything about a claim.
Fees are a share of any recovery. Costs such as records and expert reviews are explained in writing before you sign, and the agreement says whether you owe them if there is no recovery.
Plain answers
Questions families ask first
Do I have a case?
We can’t know until someone reads the chart. Many bad outcomes happen without a mistake, and a claim needs care that fell below what a careful provider would do, harm that care caused, and losses that are real. We’ll tell you honestly which side your records fall on.
Why do you turn so many cases down?
A medical case takes years and a lot of expert work. We decline the ones where the records don’t show a mistake, or where the harm was small next to what it takes to prove. Hearing no from us isn’t a judgment on what you went through.
What does a review cost me?
Nothing. We pay for the first records and the physician’s read before we ask you to decide anything. If we take the case, the fee agreement says in plain words what you owe and when.
How long do I have?
Deadlines for these claims are short and strict, they differ by state, and some start from when you could have learned of the harm. Please don’t wait for certainty. Call, and we’ll tell you what applies.
Should I talk to the hospital first?
You can ask for your records, which are yours by right. Before you sign a release, accept a payment offer or discuss fault, it helps to talk to us. A call costs nothing and commits you to nothing.
How we decide
A physician reads your chart before we say yes
We don’t guess from a story, and we don’t ask you to pay to find out.
We collect your records with your signed release, put them in order, and have a practising physician in the right field read them. Their view tells us whether the care fell short and whether it caused the harm. Then we call you with a straight answer, whichever way it goes.
We gather the chart
Every note, scan and order, in the sequence it happened.
A physician reads it
Someone who treats this condition for a living, not a general opinion.
You hear it from us
A call, then a short letter, with the reasons.
What families told us
“I was afraid of the bills more than the case. They answered that part first and never rushed me to decide.”
Devika P.After a surgery
“They told us no on one matter and said why. We trusted them more because of it.”
Nasir K.Parent
Each client’s case is different, and these sample words don’t promise a similar result.
Tell us what happened, and we’ll tell you if we can look
Two minutes online or a phone call. We reply the next business day.
We review your case at no charge. If we take it, our fee is a share of any recovery and nothing if there is none. Case costs, such as records and expert reviews, are explained in writing before you sign, and the agreement says whether you owe them if there is no recovery.